We know that they need and expect our services to be available when they want them and working to prevent this from happening again.
We apologize for this inconvenience and appreciate their patience. Customers choose Intuit to provide the high-quality service they've come to expect from us. We notified customers to contact us so we can be of further assistance. With service restored, we have extended our QuickBooks Online service hours so that we can respond individually to any issues they may have related to this outage. Yesterday, some customers may have experienced intermittent delays in accessing these services because of network issues over a course of about six hours. QuickBooks services, including IMS and QuickBooks Online, are fully running and have been since late yesterday afternoon. Intuit spokespeople are still not commenting on what caused the outage, but I did hear this from the company on Tuesday morning: We received complaints from users that communications from Intuit gave neither a reason for the outages nor an estimate on when the service would return.
#Credit card processing outage software
While users of the software version of QuickBooks could access their records, those relying on Intuit for credit-card processing had to do authorizations manually over the phone-a slower, more expensive process.Īll online services have outages from time to time, but this one appears to have been lengthy for a line-of-business service, and for many users, unsatisfactorily managed. A related outage apparently also took down Intuit's credit-card processing service, Innovative Merchant Solutions, which the standalone version of QuickBooks uses as well.Īffected customers of QuickBooks Online were left without access to their financial records.
#Credit card processing outage Offline
"Neither of ours connecting to merchant services and declining all sales.Yesterday, the online version of Intuit's QuickBooks, the small business accounting service, went offline for several hours. Gutter bookshop said in a tweet: "Anyone else's card machines down? While another Dublin bookstore said, they had the same problem. Customers can pay in cash in stores, as normal, and we apologise to them for any inconvenience caused."Ĭentra Ireland tweeted: "Our card payment service provider is currently experiencing technical issues which is affecting the processing of card payments at Centra stores as well as online. "Our provider is working to rectify the issue and to ensure the affected card payment systems will be back working as soon as possible. A major consideration for small businesses that are setting up their POS system and credit card processing is whether to use an integrated setup or keep the two as standalone services. In a statement on Twitter, Supervalu Ireland said: "Our card payment service provider is currently experiencing technical issues which is affecting the processing of card payments at SuperValu stores as well as online. It’s not a guaranteed feature of every POS system with an offline mode, but for those who do have it, offline credit card processing can be a huge benefit.
Stores that were hit by the outage are expected to have them back in working order today. Read more: Mum shares amazing €10 weekly shop meal plan buying only from Aldi Other big supermarkets like Tesco and Dunnes however were unaffected by the outage. Supervalu and Centra both informed customers that due to a problem with their provider, they would be accepting cash only payment for a time.
Some of Ireland's biggest stores were without card machines on Monday after nationwide technical issues.
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